Any one working at CAA Licencing Department?

Questions for the South African Civil Aviation Authority.

Moderator: Moderators

Rotorblade
Priming
Posts: 36
Joined: Wed Sep 25, 2013 12:12 pm
Closest Airfield: Stellenbosch
Location: Cape Town
Has liked: 4 times
Been liked: 13 times

Any one working at CAA Licencing Department?

Unread post by Rotorblade » Wed Aug 26, 2020 11:25 am

I applied for a licence and have been patient in light of the chaos created by the pandemic.

Communications to date indicated that it took seven days to print a single A4 page after the licence was approved.

When I asked on a guestimate in when one could reasonably expect this single A4, the response was in the vein of " there is lots of paperwork". A proper but unkind response to that could have been that if you cannot handle the job or do not like the paperwork, become a car guard.

That was two weeks ago.

Since then I have been praying that a single magical stamp will fly across from where it normally rests, and magically land on my licence, before this one single A4 page (now suitably stamped) will find its way to me via a courier.

The switchboard goes unanswered and fees spent on listening to a phone ring is starting to cost more in airtime than the courier fees.

You know what? My patience is at its end and I wish to know if there is anyone at CAA Licencing Department that is working?

Why not be more patient you ask?

Well, simply because life goes on and there is lots of stuff to do. Every single second waiting longer means a second later getting stuff done.

I am clearly deeply mislik about this. And who would not be?

In what universe can anyone who gets paid to do a job take seven days to print an A4 page, or simply not answer a phone?

Enough excuses please- may I please have my licence?

Adv J. Frylinck
Licence number: 0272412040
Western Cape
User avatar
V5 - LEO
Seven Thousand
Seven Thousand
Posts: 7291
Joined: Mon Dec 05, 2011 4:18 pm
Closest Airfield: FYWH
Location: Namibia
Has liked: 309 times
Been liked: 320 times

Re: Any one working at CAA Licencing Department?

Unread post by V5 - LEO » Wed Aug 26, 2020 3:44 pm

.....advokaat dit sal deur die hele industrie waardeer word as iemand soos jy wat regs agtergrond het die CAA bietjie vat vir 'n wals en die vloer met hulle vee - almal is so gatvol maar om vrede te bewaar berus almal ook maar net by CAA se traagheid want anders word jy geviktimiseer. Jy sal nou sien jou lis # is mos publiek. Daar is engele wat daar werk soos Mary en 'n.paar ander, en dis moerse onregverdig dat hulle al die ander se kastaings ook uit die vuur te krap. Sterk staan en voorspoed.
In God I trust. The masses are never right, the minority are sometimes right, but the truth is always right.
“One good teacher in a lifetime may sometimes change a delinquent into a solid citizen.” — Philip Wylie
User avatar
Mrb13676
1k poster
1k poster
Posts: 1191
Joined: Mon Jun 05, 2017 3:20 pm
Closest Airfield: FAGM
Location: Zone outbound
Has liked: 394 times
Been liked: 230 times

Re: Any one working at CAA Licencing Department?

Unread post by Mrb13676 » Wed Aug 26, 2020 9:12 pm

Mine took 9 weeks.
Was chatting to someone today who has been waiting since MAY.
Mike Blackburn
ZU-IBM - Sling4 Turbo s/n 009
Rotorblade
Priming
Posts: 36
Joined: Wed Sep 25, 2013 12:12 pm
Closest Airfield: Stellenbosch
Location: Cape Town
Has liked: 4 times
Been liked: 13 times

Re: Any one working at CAA Licencing Department?

Unread post by Rotorblade » Fri Aug 28, 2020 1:17 am

Thank you CAA Licencing Department, received my licence this morning.

Thank you for attending to my concerns and resolving the matter

My complaint may be considered finalised.

Sincerely appreciated.
User avatar
V5 - LEO
Seven Thousand
Seven Thousand
Posts: 7291
Joined: Mon Dec 05, 2011 4:18 pm
Closest Airfield: FYWH
Location: Namibia
Has liked: 309 times
Been liked: 320 times

Re: Any one working at CAA Licencing Department?

Unread post by V5 - LEO » Fri Aug 28, 2020 11:02 am

Rotorblade wrote:
Fri Aug 28, 2020 1:17 am
Thank you CAA Licencing Department, received my licence this morning.

Thank you for attending to my concerns and resolving the matter

My complaint may be considered finalised.

Sincerely appreciated.
...happy for you sir! :D
In God I trust. The masses are never right, the minority are sometimes right, but the truth is always right.
“One good teacher in a lifetime may sometimes change a delinquent into a solid citizen.” — Philip Wylie
Jayson v Schalkwyk
Too Tousand
Too Tousand
Posts: 2215
Joined: Thu Sep 01, 2005 11:02 am
Closest Airfield: Himeville
Location: Between A and B
Has liked: 6 times
Been liked: 55 times

Re: Any one working at CAA Licencing Department?

Unread post by Jayson v Schalkwyk » Mon Sep 28, 2020 3:44 pm

Rotorblade wrote:
Fri Aug 28, 2020 1:17 am
Thank you CAA Licencing Department, received my licence this morning.

Thank you for attending to my concerns and resolving the matter

My complaint may be considered finalised.

Sincerely appreciated.
How long did it take in the end?

I am now waiting a month for my IR validation and license renewal.
Jayson van Schalkwyk

Owner - Berg Aero Works
https://www.facebook.com/BergAeroWorks/

A pilot's professionalism is judged by how he flies when nobody is looking
Rotorblade
Priming
Posts: 36
Joined: Wed Sep 25, 2013 12:12 pm
Closest Airfield: Stellenbosch
Location: Cape Town
Has liked: 4 times
Been liked: 13 times

Re: Any one working at CAA Licencing Department?

Unread post by Rotorblade » Mon Sep 28, 2020 11:29 pm

Received it the next morning after posting.

Full empathy and I genuinely hope it gets sorted for you soon

The thing is however that due to ongoing exchanges of docs and renewals etc there must come a point where there is no need to fight to get stuff done, but rather have a relationship where both parties know what is expected and delivers upon said expectation

If for example filings must be received by CAA within 30 days, it seems most fair and reasonable that one could expect a return of the relevant licence or renewal within 30 days also. Gone are the days it took 3 minutes. One gets that. But at the moment there is (as far as I know?) simply no date or passage of time one could use as benchmark to know when you could expect a return.

If we could have an idea of how long the CAA commits to providing a return it would remove a lot of frustration, negativity and friction and will lead to less antagonism and likely more cooperation

I simply feel that this hit and miss level of service and praying to get licences and renewals back from CAA is not how things are supposed to be done

And no one wants to fight also to receive what you worked hard for and paid to be processed and issued

Any one seen a commitment on times for turnuaround after filings are received by CAA? And is it simply a memo with objectives or is it legally enforcable?

If there is such a schedule of timeframes per category, please send me a copy
Rotorblade
Priming
Posts: 36
Joined: Wed Sep 25, 2013 12:12 pm
Closest Airfield: Stellenbosch
Location: Cape Town
Has liked: 4 times
Been liked: 13 times

Re: Any one working at CAA Licencing Department?

Unread post by Rotorblade » Mon Sep 28, 2020 11:42 pm

And-

Can CAA please advise what are the obstacles experienced to get the licences, ATF's, validations etc issued?

I am sure that there must be a few amongst us that could possibly assist to get backlogs sorted/ submissions checked for completeness- basically I am sure that many would be willing to assist because it actually matters to us to hold and have these licences etc

CAA, how can we help? What help do you need?
User avatar
Flooi
1k poster
1k poster
Posts: 1036
Joined: Fri Apr 20, 2012 10:29 am
Closest Airfield: Fahg
Location: Nigel
Has liked: 139 times
Been liked: 98 times

Re: Any one working at CAA Licencing Department?

Unread post by Flooi » Wed Sep 30, 2020 1:54 pm

They most probably closed down or just went away... going 3 weeks now... phones not being answered and e mails ignored.... a conspiracy theorist might think there is a move to destroy GA... 🤔
Jayson v Schalkwyk
Too Tousand
Too Tousand
Posts: 2215
Joined: Thu Sep 01, 2005 11:02 am
Closest Airfield: Himeville
Location: Between A and B
Has liked: 6 times
Been liked: 55 times

Re: Any one working at CAA Licencing Department?

Unread post by Jayson v Schalkwyk » Wed Sep 30, 2020 9:49 pm

Today, I tried calling the lady who emailed me a few days ago. Her direct line just rang and rang.

Then phoned the CAA switchboard - asked to speak to same lady, to be told she is working from home and I must email her. Told the switchboard lady i had emailed, and tried calling but no contact.

Eventually got told my license was printed yesterday and can be collected.
Jayson van Schalkwyk

Owner - Berg Aero Works
https://www.facebook.com/BergAeroWorks/

A pilot's professionalism is judged by how he flies when nobody is looking
heliguy
Flight Planning
Posts: 6
Joined: Mon Jul 06, 2015 9:29 am
Closest Airfield: fagm
Location: jhb
Has liked: 1 time
Been liked: 1 time

Re: Any one working at CAA Licencing Department?

Unread post by heliguy » Tue Nov 17, 2020 6:53 pm

It has been SIX WEEKS since i submitted my licence renewyl and i too am still waiting for it.

What has the CAA come to ???

I don't think anyone is working there, they're only receiving their salaries for who knows what service they provide ???
fly for fun 2
Taxiing
Posts: 78
Joined: Tue May 06, 2014 5:19 am
Closest Airfield: FABB
Location: Benoni
Has liked: 2 times
Been liked: 1 time

Re: Any one working at CAA Licencing Department?

Unread post by fly for fun 2 » Thu Nov 19, 2020 5:32 am

Re-submit your paperwork.
Apparently their computers have lost applications somewhere between end September and end October. In subject line quote "resubmission"

Return to “CAA General Questions”