I had obtained permission to land at the Lodge, right on the banks of the crocodile river. Unfortunately the weather didn't play along. This is the first time in my 3yrs of going places that we had to abort the flying trip and go by car.
When we got to Witbank the skies cleared and the rest of the trip was quite flyable. I was kicking myself thinking I should have waited it out at Rand and found a gap. Coming back on Monday there was a bit of rain near Malelane but with a little bit of low flying I could have made it up the escarpment. However, all HELL broke loose just after Belfast with some of the worst weather I've seen from the ground and suddenly I knew why I was driving instead of flying!!
Anyway, I'm posting this open letter here for a bit of exposure (and because the Robbie thread needs some new posts):
Over the years we have supported a number of three cities establishments, some not even part of the three cities stable anymore but the group has always been considered when booking a holiday, perhaps no more.
We have just returned from spending three nights at your Mjejane Lodge on the, stay for 3, pay for 2, special over the Easter weekend. Craig, Riaan, Simon, Chris, Gift and the rest of the staff were great and they helped to make our stay a (mostly) enjoyable and relaxing one.
But, had we known that we were to be (an unwilling) part of the "Winchester Marketing" Time share/Fractional Sales/whatever marketing drive on Sunday 04 April we would have chosen to go elsewhere.
The 20 or so guests at Mjejane Lodge already stretched the small staff to capacity but the 40+ so-called 'potential buyers' caused the whole system to grind to a halt. After booking into a small personal lodge, like Mjejane, and then to find ourselves part of a Warmbaths Aventura resort type event was unpleasant, to say the least.
Having 20 odd children running amuck and acting like hooligans was not what we had paid for.
Having 40+ 'day-trippers' piling their belongings outside our bedroom was not what we had paid for.
Having the same 'day-trippers' trying to open our locked bedroom door so that they could use our bathroom was NOT what we had paid for.
Having a sales discussion outside our room while we are trying to rest was NOT what we had paid for.
Having the facilities (5 or six tables, as many deck chairs and a swimming pool) overrun by 40+ 'free' guests was not what we had paid for.
Having 60+ people at a resort with 11 rooms was not what we paid for.
All the staff could do is offer an apology and tell us that it was beyond their control.
If this is how you intend improving the occupancy rate for Mjejane Lodge then I, for one, hope you fail. Hopefully enough people will read this open letter on the forums that I have posted it on to make a difference and you can be assured that I will be the first to tell anyone that is interested (or not) about my experience.
Please read the guest questionnaires for guests leaving on 5 April. Ours in not amongst them but I'm hoping that this letter will make up for that.
This is not just about bad service. In my opinion it was premeditated sabotage. NOT GOOD ENOUGH.
cc Craig Bester (GM, Mjejane Lodge)