ARCC contact details

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Ugly Duckling
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ARCC contact details

Unread post by Ugly Duckling » Sun Mar 31, 2019 11:38 am

Aeronautical Rescue Co-ordination Centre 24 hours contact details.
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Re: ARCC contact details

Unread post by Bodumatau » Mon Apr 01, 2019 12:54 pm

will that number also work if I phone from outside SA and add +27, removing the (0)
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Re: ARCC contact details

Unread post by Ugly Duckling » Mon Apr 01, 2019 1:22 pm

Bodumatau wrote:
Mon Apr 01, 2019 12:54 pm
will that number also work if I phone from outside SA and add +27, removing the (0)
Affirmative.
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Re: ARCC contact details

Unread post by Ugly Duckling » Mon Apr 01, 2019 1:27 pm

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Re: ARCC contact details

Unread post by Tim » Sun Oct 20, 2019 10:37 am

Ugly Duckling wrote:
Mon Apr 01, 2019 1:22 pm
Bodumatau wrote:
Mon Apr 01, 2019 12:54 pm
will that number also work if I phone from outside SA and add +27, removing the (0)
Affirmative.
Are these cell phone numbers that can receive SMS? Are the people monitoring these phone numbers checking for incoming SMS?
"063" seems to indicate MTN network (assuming no porting). Can somebody confirm that MTN is the actual provider.

(Reasons I am asking: My satellite tracker is not a sat phone. But it can send (and receive) SMS and email. The return SMS feature does however not work if the sender is with Telkom Mobile - the SMS gateway in this case is not properly implemented.)

Does ARCC also use email for purpose of receiving emergency reports? If so what is the email address, and are such emails monitored 24/7?
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Re: ARCC contact details

Unread post by Ugly Duckling » Sun Oct 20, 2019 11:26 am

Are these cell phone numbers that can receive SMS?
Yes, They are normal Mobile MTN numbers that can receive SMS.

Are the people monitoring these phone numbers checking for incoming SMS?
Yes the numbers are monitored for SMS and Whatsapp messages.

"063" seems to indicate MTN network (assuming no porting). Can somebody confirm that MTN is the actual provider.
Correct it is a normal MTN Mobile Phone.

(Reasons I am asking: My satellite tracker is not a sat phone. But it can send (and receive) SMS and email. The return SMS feature does however not work if the sender is with Telkom Mobile - the SMS gateway in this case is not properly implemented.)

Does ARCC also use email for purpose of receiving emergency reports?
Technically no however the email is used for COSPAS SARSAT distress relays as an addition to AFTN so the mails are monitored 24/7z - the address is sasar.arcc@gmail.com.
If so what is the email address, and are such emails monitored 24/7?

ARCC suggests that this information is passed to the person/entity who monitors the tracker and inform the ARCC of any concerns.

The international practise is very clear that social media/mobile devises cannot be used as a primary first response tools and also not as initial distress notifications however if we do become aware of an emergency, we will obviously react to said emergency. The ARCC discourages users of such devices to use the ARCC details as the first response as receipt cannot be guaranteed.

Be advised that the networks are under threat with load shedding at present.
A standard aircraft radio can get a message to any ATC station as the primary point of contact.
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Re: ARCC contact details

Unread post by Tim » Sun Oct 20, 2019 11:43 am

Tim wrote:
Sun Oct 20, 2019 10:37 am
Ugly Duckling wrote:
Mon Apr 01, 2019 1:22 pm
Bodumatau wrote:
Mon Apr 01, 2019 12:54 pm
will that number also work if I phone from outside SA and add +27, removing the (0)
Affirmative.
Are these cell phone numbers that can receive SMS? Are the people monitoring these phone numbers checking for incoming SMS?
"063" seems to indicate MTN network (assuming no porting). Can somebody confirm that MTN is the actual provider.

(Reasons I am asking: My satellite tracker is not a sat phone. But it can send (and receive) SMS and email. The return SMS feature does however not work if the sender is with Telkom Mobile - the SMS gateway in this case is not properly implemented.)

Does ARCC also use email for purpose of receiving emergency reports? If so what is the email address, and are such emails monitored 24/7?
To answer myself:

- The numbers receive SMS and are monitored 24/7.
- The provider is MTN.
- ARCC also monitors the following email address: sasar.arcc@gmail.com

I have tested the SMS messaging, full circle. It is quick. The proviso is that ARCC is not yet used to this, and may not understand that they can respond to an SMS received, by SMS. (In the test sequence, the ARCC person called an emergency contact person from my ELT record, as his first reaction was wanting to speak to somebody in person.)

I shall test the email interface some other time, and respond here if it equally works.
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Re: ARCC contact details

Unread post by Heksie » Mon Oct 21, 2019 1:50 pm

Tim wrote:
Sun Oct 20, 2019 11:43 am
Tim wrote:
Sun Oct 20, 2019 10:37 am
Ugly Duckling wrote:
Mon Apr 01, 2019 1:22 pm

Affirmative.
Are these cell phone numbers that can receive SMS? Are the people monitoring these phone numbers checking for incoming SMS?
"063" seems to indicate MTN network (assuming no porting). Can somebody confirm that MTN is the actual provider.

(Reasons I am asking: My satellite tracker is not a sat phone. But it can send (and receive) SMS and email. The return SMS feature does however not work if the sender is with Telkom Mobile - the SMS gateway in this case is not properly implemented.)

Does ARCC also use email for purpose of receiving emergency reports? If so what is the email address, and are such emails monitored 24/7?
To answer myself:

- The numbers receive SMS and are monitored 24/7.
- The provider is MTN.
- ARCC also monitors the following email address: sasar.arcc@gmail.com

I have tested the SMS messaging, full circle. It is quick. The proviso is that ARCC is not yet used to this, and may not understand that they can respond to an SMS received, by SMS. (In the test sequence, the ARCC person called an emergency contact person from my ELT record, as his first reaction was wanting to speak to somebody in person.)

I shall test the email interface some other time, and respond here if it equally works.
Please note that the ARCC will not respond (as first responder) again as this is not a recognized method in terms of Distress Notification and it is also not a registered SDP in SA.

In order to be a SAR Data Provider, an up to date data base should be available to the RCC on a 24 hour basis.

ARCC suggests that this information is passed to the person/entity who monitors the tracker and inform the ARCC of any concerns.

The international practice is very clear that social media/mobile devises cannot be used as primary first response tools and also not as initial distress notifications however if we do become aware of an emergency, we will obviously react to said emergency. The ARCC discourages users of such devices to use the ARCC details as the first response as receipt cannot be guaranteed and the frequency of false alerts cannot be established.

This method is not part of the national distress alerting system and is not monitored as a primary means of distress notification by the ARCC.

Please refrain from including the ARCC mobile and/or email addresses in such devices as first responders as they do not have the capacity to monitor such messages.

First response should be the monitoring agents and distress notification should come from them to the ARCC.
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Re: ARCC contact details

Unread post by Tim » Mon Oct 21, 2019 7:28 pm

In all due respect, I have no idea how Heksie's response relates to my post. Heksie must see a link though, as he/she copies my mail into his/her response.

This topic here is about updating the Avcom community with the current contact 063... numbers of the ARCC, assuming that it is important for pilots and operators to be able to contact ARCC if required.

I only made the point of confirming whether such (appropriate) communication can also be established via SMS. For example, if I am outside of a GSM network, and I can only use a satellite-based messaging device to send text messages to mobile phone numbers (such as the ARCC contract numbers).

That this works is now confirmed with the full circle test that we did yesterday. ARCC can receive SMS messages, and can respond (e.g., with further clarification questions) by replying to my text message (which again is relayed back to the satellite messaging device).

I think that is all very good.
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Re: ARCC contact details

Unread post by Ugly Duckling » Mon Oct 21, 2019 7:46 pm

With all due respect Tim, Heksie is the ARCC Chief.

If anyone knows anything about SAR in SA and surrounding territories and oceans, how the law is written and implemented it is Heksie. Been a guest speaker and member on multiple SAR committees and ICAO meetings

Push the right buttons and you will be lifted off the highest peaks but the team as they have done on many occasions.
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